Privacy Policy
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
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This Notice of Privacy Practices (the “Notice”) describes the privacy practices of Trucare Pharmacy, LLC, Inc., (“Trucare”) related to HIPAA and other privacy issues.
PHI is information about you that we obtain to provide our services to you and that can be used to identify you. It includes your name and contact information, as well as information about your health, medical conditions and prescriptions. It may relate to your past, present or future physical or mental health or condition, the provision or health care products and services to you, or payment for such products or services.
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We are required by law to protect the privacy of your PHI and to provide you with this Notice explaining our legal duties and privacy practices regarding your PHI. This Notice describes how we may use and disclose your PHI. We have provided you with examples; however, not every permissible use or disclosure will be listed in this Notice. This Notice also describes your rights and the obligations we have regarding the use and disclosure of your PHI. We and our employees and workforce members are required to follow the terms of this Notice or any change to it that is in effect. We are required to follow state privacy laws when they are stricter (or more protective of your PHI) than the federal law. Note that some types of sensitive PHI, such as HIV information, genetic information, alcohol and/or substance abuse records, and mental health records may be subject to additional confidentiality protections under state or federal law. If you would like additional information about state law protections in your state, or additional use or disclosure restrictions that may apply to sensitive PHI, please contact the Trucare Pharmacy.
Uses and Disclosures of Your PHI for Treatment, Payment and Health Care Operations
We may use and disclose your PHI for treatment, payment and health care operations without your written authorization. The following categories describe and provide some examples of the different ways that may use and disclose your PHI for these purposes:
Treatment: We may use and disclose your PHI to provide and coordinate the treatment, medication and services you receive. For example, we may:
Use and disclose your PHI to provide and coordinate the treatment, medication and services you receive at Trucare Pharmacy.
Disclose your PHI to other third parties, such as pharmacies, doctors, hospitals, or other health care providers to assist them in providing care to you or for care coordination. In some instances, uses and disclosures of your PHI for these purposes may be made through a Health Information Exchange or similar shared system.
Contact you to provide treatment-related services, such as refill reminders, adherence communications, or treatment alternatives(e.g., available generic products).
Payment: We may use and disclose your PHI to obtain payment for the services we provide to you and for other payment activities related to the services we provide. For example, we may:
Share your PHI with your insurer, pharmacy benefit manager, or other health care payor to determine whether it will pay for your health care products and services you need and to determine the payment amount you may owe.
Contact you about a payment or balance due for prescriptions dispensed to you at Trucare Pharmacy or may disclose your PHI to other health care providers, health plans or other HIPAA Covered Entities who may need it for their payment activities
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Health Care Operations: We may use and disclose your PHI for health care operations – those activities necessary to operate our
health care business. For example, we may:
Use and disclose your PHI to monitor the quality of our health care services, to provide customer services to you, to resolve
complaints, and to coordinate your care.
Transfer or receive your PHI if we buy or sell pharmacy locations.
Use and disclose your PHI to contact you about health-related products, services or opportunities that may interest you, such as
programs for Trucare Pharmacy patients.
Disclose your PHI to other HIPAA Covered Entities that have provided services to you so that they can improve the quality and
efficacy of the health care services they provide or for their health care operations.
Use your PHI to create de-identified data, which no longer identifies you, and which may used or disclosed for analytics, business
planning or other purposes.
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Other Uses and Disclosures of Your PHI that Do Not Require Authorization
We are also allowed or required to share your PHI, without your authorization, in certain situations or when certain conditions have
been met.